Managing customer satisfaction and meeting their expectations are the main motive of the Churchill, Jorvik and judge Court Hotels in York where the managers in the hotels try to satisfy the customers by delivering high quality hospitality service as per their needs and preferences. The research focuses three hotels, Churchill, Jorvik and judge Court Hotels where the main motive of the hotels is to maximise the quality of their services so that it is easy to satisfy the customers.

Efficient management in an organisation provides an opportunity to develop effective planning, organise the plan, conduct proper staffing, lead the team members and control the planning process so that it is possible for the managers to achieve the organisational goals and objectives strategically (Delaney et al., 2017; Murphy, 2016).

Human Resource Management (HRM) executes the practice of hiring, deploying, recruiting and managing employees within an organisation to bring potential workforce for them to ensure their upgraded performance in the market.

Managing human resource is a critical task for the organisations as it needs proper strategies to handle the employees and retain them for long run (Cascio, 2018).

Organisational justice indicates the employee’s perception of fairness and transparency in the workplace and this term was introduced by Greenberg in 1987.

The organisational success is not only based on the strategic planning, nut also it is dependent on the manager’s role where the line managers play a crucial role in achieving success through proper planning and managing all the organisational responsibilities successfully.

For the purpose of the present discussion, Toyota Motor Corporation has been chosen. It is a Japanese automobile manufacturer. Toyota is one of the leading automobile manufacturers across the world.

al operational activities where the suppliers, manufacturers, distributors and the customers are linked together for transaction of good and services (Christopher, 2016).

Operation management is particularly related with business enterprise, planning and supervising business on the subject of production, production or developing provision of products and services.